Support
Technical help with AzSQL Script Decryptor, and answers to licensing and ordering questions.
Technical support
Questions about installation, connecting to SQL Server, DAC configuration or decryption output.
Replies in English, usually within 12–24 hours.
Sales and licensing
Licence sizing, purchase orders, invoices and registration key problems.
Include your order reference if you already purchased.
Some problems have a quick answer
Use the latest version
Older builds predate SQL Server 2017 and 2019. Check the version number in the title bar and compare it with 4.80.
Check the FAQ
Permissions, DAC login errors, supported editions and trial limits are covered in the FAQ.
Read the manual
The user manual is included in the product package and covers each screen of the application.
What to include in a support request
The more context you send, the faster we can reproduce the problem.
- The application version and your Windows version
- The SQL Server version and edition
- The exact error message, copied rather than paraphrased
- Whether the login is a member of
sysadmin - Your order reference, if you are a licensed user
Never send database contents, credentials or connection strings in an email. We do not need them to help.
Support can help you operate the product on databases you own or administer. We cannot assist with accessing third-party systems or code you are not entitled to recover.
Response times
Email support is provided in English. Licensed users receive priority. Enquiries are handled across time zones; most messages receive a reply within one business day.
Looking for the product instead?
Review features, compatibility and licence options before you buy.